Annual Maintenance Contracts (AMC) & Enterprise SLAs
Protect your corporate IT infrastructure with guaranteed uptime SLAs. Lake Curve Technologies manages your workstations, servers, network switches, and surveillance systems with scheduled preventative maintenance and on-call engineers.
Core Technical Capabilities
Non-Comprehensive AMC
Covers routine preventative maintenance visits, regular software & OS patch management, virus cleaning, network diagnostics, and labor-free repair visits.
Comprehensive AMC (100% Parts)
Full coverage including all replacement spare parts (motherboards, RAM, power supplies, hard drives, switches) with zero surprise costs.
Enterprise 24/7 SLA (Sub-2-Hour)
Mission-critical round-the-clock coverage with guaranteed sub-2-hour onsite dispatch, dedicated technical account manager, and standby hardware.
Quarterly IT Infrastructure Audit
Comprehensive quarterly reports on asset health, thermal performance, license compliance, network throughput, and security patches.
Laboratory Specifications & Standards
Lake Curve Engineering Guarantee
Every diagnostic assessment and repair executed at our TIDEL Park engineering center is certified under ISO 9001:2015 quality frameworks, ISO 27001 information security compliance, and backed by our formal 90-day post-service warranty.
Frequently Asked Questions
Q: What is the main difference between Non-Comprehensive and Comprehensive AMC?
Non-Comprehensive AMC covers all routine service visits, labor, and unlimited troubleshooting, with replacement parts billed separately at cost. Comprehensive AMC covers 100% of the cost of all replacement hardware components, meaning your organization pays zero additional repair bills.
Q: How quickly do your engineers respond to a critical server or network breakdown?
Under our Enterprise SLA tier, a certified senior engineer is dispatched to your facility within 2 hours of ticket generation, supported by standby loaner switches or systems to guarantee business continuity.
Q: Can we customize an AMC for a mix of computers, printers, and CCTV cameras?
Absolutely! We tailor multi-asset infrastructure contracts covering laptops, desktops, managed switches, laser printers, and CCTV NVRs under a single consolidated quarterly or annual agreement.
Request Diagnostic Quote
A certified senior engineer will call you back within 30 minutes.
Module No. 115D, First Floor, TIDEL Park, Chennai – 600113. Doorstep pickup and on-site visits across Tamil Nadu.